Z Mobile allows all customers to do credit transfers from one number to other number. To complete the transfer of credit, you must use code *121* as follow: *121* 045 XXX XXX * amount in EUR Cent # Example:
To transfer 3 EURO, press *121*045123456*3 #
After you will receive a confirmation that the transfer has been completed with success.
All users of prepaid and postpaid packages can administer their circle “Talk to 10” to see or modify the list of registered numbers. To enable this option, you have to press the following numbers: To see the list of registered numbers, press
To remove a number from your circle, type
*131*1* Requested number #
To add a number in your circle, type
*131*2* Requested number #
Talk to 10 circle can be modified even through calling the operator at 888
You can check your account status at any time. To check your account status you have to press the code as follow:
Afterwards in your mobile display you will receive your account status and the expiry date of your Z.Mobile account. Other free services like SMS, MMS and Internet will be shown also. If you are abroad, you can check your account status in the same way, using the same code:
You can start right away with using Z.Mobile services following these simple steps: First Step: Insert/Place your Z Mobile SIM card into your mobile and active the device Second Step: Make a call to active your number. Calling number can be toll free number or fee number (calling emergency numbers or forbidden numbers will not active your number)
Enjoy Z Mobile! If you require any assistance, refer to this Manual Guide, visit our website www.zmobileonline.com or call our toll free numbers.
You can purchase Z.Mobile refilling cards to any our selling points and our authorized distributors throughout the territory of Republic of Kosova.
Refilling cards has a hidden number underneath of the scratching panel which allows you to recharge your account. To charge your account, first of scratch off the hidden numbers in the scratching card then write the numbers as follow:
To make a phone call you need to press the entry code along with the respective number. To receive or make a phone call within the territory of Republic of Kosova the Z.Mobile entry code is 045 XXX XXX . To receive a phone call from abroad the Z.Mobile entry code should be followed by country code +377 45 XXX XXX
Z Mobile enables all subscribers to modify their fee plan. After activating your number your main fee plan will be “Talk to 10”
You can check or modify your fee plan using this code: *133*#. After pressing this code: *133*#, your screen will display the list of fee plans along with their identify numbers offered by Z Mobile. For selecting the fee plan you want you have to press:
*133* number of identifying rate #
Example: To select the first rate with identified number 1 press *133*1#
Once you insert SIM card in your phone, you have activated your account and you can make and receive calls regularly. Upon refilling your account, your number will continue to be active for 180 days maximum.
Inactive balance– 14 days
You will have an inactive account balance if 180 days have expired after the day your account was refilled last. In this condition you will be able only to receive calls and SMS.
In addition, the inactive account will enable you to refill the account, make emergency calls and contact the Client Care of Z Mobile
Expired balance – 30 days
If after the expiry of inactive account, you do not refill your account, then the expiry period will end. In this condition you will only be able to make emergency calls or refill the account. Receiving calls or SMS is not allowed. The account may be reactivated only by refilling it.
Complete number blocking
In this condition you may not make any phone call because your number is blocked and completely aborted. The remaining amount in your account will also be lost together with the number. You will not be able to reactivate your number.
For all information related to phone services provided by Z Mobile, you may contact:
1. Client Care of Z Mobile on 045 500 500 (from Z Mobile and Vala calls are free, while from other operators calls are charged with regular fees) 2. You may also call on 888 and use all services through automatic voicemail which will help and instruct you about each service and will provide you information about your account. 3. E-mail firstname.lastname@example.org 4. Web www.zmobileonline.com
Other important numbers (all free of charge)
Emergency 112 Police 192 Fire brigade 193 Hospital 194
Enjoy with Z Mobile!
For any notice or help you might need, you can contact us for free on 045 500 500, write in email@example.com or visit us at one of our sale points.